Shipping Policy

Thank you for shopping with Yongying. We want your shopping experience to be simple and transparent, so this Shipping Policy explains how orders placed through yongying.us are processed, shipped, and delivered.

Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

Orders are generally processed and prepared for shipment within 3–5 days.

Processing time includes order verification, product preparation, packaging, and arranging the shipment with the carrier. Processing time is separate from the transportation time required by the shipping carrier.

Shipping Carrier

We primarily use FedEx to deliver customer orders.

Once your parcel has been transferred to FedEx, delivery progress will depend on the carrier, destination, customs procedures where applicable, and other transportation conditions outside our direct control.

Estimated Delivery Time

After an order has been shipped, the estimated FedEx transportation time is approximately 8–13 days.

Please note that this is an estimated transportation period and does not include the initial 3–5 day order processing period.

As a general guide, an order may therefore require approximately:

• 3–5 days for order processing and shipment preparation
• 8–13 days for FedEx transportation after shipment

Actual delivery times may vary depending on the destination, carrier operations, weather, customs inspections, public holidays, peak shopping periods, or other circumstances beyond our reasonable control.

Tracking Information

When tracking information becomes available, it may be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after the parcel has been handed to the carrier. In some cases, the first carrier scan may not appear immediately.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please carefully check:

• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State or region
• Postal or ZIP code
• Country
• Contact telephone number

If you notice an error in your shipping information after placing an order, please contact us as quickly as possible. We will make reasonable efforts to help before the shipment has been dispatched, but changes cannot be guaranteed once processing or shipping has begun.

Delivery Delays

Although we work to have orders shipped and delivered within the estimated timeframes, occasional delays may occur.

Possible causes include carrier congestion, severe weather, customs procedures, incomplete address information, local delivery conditions, public holidays, or other circumstances outside our control.

A carrier delay does not necessarily mean that a parcel has been lost. Customers should continue checking the available tracking information while the shipment is in transit.

Customs, Duties & Import Charges

International shipments may be subject to customs procedures, import duties, taxes, or other fees imposed by authorities in the destination country or region.

Where applicable, such charges are determined by local authorities and are separate from the product price unless otherwise stated during checkout.

Packages Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building reception, or other secure delivery areas.

You may also contact FedEx using the tracking information provided. If additional assistance is required, please contact our customer service team.

Contact Us

If you have questions about shipping or an existing order, please contact:

Email: le829623143p36aa@gmail.com

Website: https://yongying.us/