Refund policy

Return & Refund Policy

At Yongying, we want customers to receive products in the condition and specification expected when placing an order. This Return & Refund Policy explains when a return may be requested and how eligible returns and refunds are handled.

15-Day Return Period

If your item qualifies for a return under this policy, you must contact us within 15 days after receiving your order.

Return requests submitted after the 15-day return period may not be accepted.

Eligible Returns

A return request may be considered when there is a legitimate problem with the item received, including circumstances such as:

  • The item arrives damaged through no fault of the customer
  • The item has a material defect
  • You receive an incorrect item
  • The item received is materially different from the item ordered

Customers should contact us before returning any product. Returns sent without contacting us in advance may not be accepted or correctly identified.

No Change-of-Mind Returns

We do not accept returns solely because a customer changes their mind after receiving an order.

This includes, where permitted by applicable law, returns requested only because:

  • You no longer want the item
  • You ordered the item by mistake
  • You changed your personal style preference
  • You decided you no longer need the item
  • You prefer another color or style after receiving the item

Please review product information, available sizing details, colors, and other specifications carefully before completing your purchase.

Return Conditions

Unless the nature of the defect or damage prevents it, returned products should remain in appropriate condition and include any original packaging, tags, accessories, and other items supplied with the product.

Products must not show unnecessary damage caused by improper use, alteration, washing, misuse, or handling after delivery.

Return Shipping Costs

For eligible returns involving damage or defects that were not caused by the customer, the customer is responsible for the cost of shipping the item back to us unless otherwise required by applicable law.

Original shipping costs and return shipping costs are handled separately from the product refund unless otherwise agreed or required by applicable law.

We recommend using a trackable shipping method when returning an item. Customers should retain the return shipping receipt and tracking information until the return has been completed.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within the 15-day return period.

To help us review the issue efficiently, please provide:

  • Your order number
  • The email address used for the order
  • A clear description of the problem
  • Photographs showing the product and the relevant issue
  • Photographs of the packaging where the condition of the package is relevant

Please do not dispose of the item or its packaging while a return request is being reviewed unless we advise otherwise.

Non-Returnable Situations

Subject to applicable law, we may refuse returns when:

  • The return request is made more than 15 days after delivery
  • The return is requested solely because of a change of mind
  • The item has been damaged through misuse, improper handling, alteration, or customer negligence
  • The item has been washed, altered, or unnecessarily damaged after delivery
  • The returned product does not correspond to the original order
  • The customer cannot provide sufficient information to identify the order or return

Refunds

Once an eligible returned item has been received, we will inspect the product and confirm whether the return meets the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method whenever reasonably possible.

After a refund has been issued, banks, card issuers, or payment providers may require additional processing time before the funds appear in your account.

Refund Processing

Refund processing begins only after the returned item has been received and reviewed, unless we expressly agree to another resolution.

The amount refunded will depend on the circumstances of the approved return and any applicable shipping costs or other deductions permitted by law and this policy.

Exchanges

If you receive an incorrect or eligible defective product and would prefer an exchange, please contact us. Exchange availability depends on current inventory and the circumstances of the order.

How to Request a Return

Before returning an item, contact:

Email: le829623143p36aa@gmail.com

Please include your order number and a description of the reason for the return.

We will provide further instructions if the return request is approved.

Contact Information

Website: https://yongying.us/

Email: le829623143p36aa@gmail.com